Customer Testimonials
Michael Zheng took great care of us and got us the deal we were looking for on the car we were looking for and he was very nice and reasonable.
absolutely loved brandon he was the sweetest and very kind and helpful for a first care. everyone was super nice. give that man a raise
Michael Zheng was great very knowledgeable and helpful.
The entire door to door experience was very smooth. Your sale rep (Mitchell Proctor) was very courteous, knowledgeable, and responsive to out needs. At 67 years of age, I have purchased several vehicles over the years and I really appreciate a no pressure approach. This type of sales approach along with a quality product are the major factors in keeping us coming back. Your website provided enough info (i.e. inventory, specs, etc), and was the major factor in getting us to visit your dealership. Thanks
We definitely had an awesome experience with don franklin and Cody Charles and brandie for helping us fine what we wanted. Cody gave us a full walk around of the vehicle went into detail about we appreciate y’all
We were "just looking" but fell in love with the 2023 Nissan Rogue!!! Cody Charles assisted us through every step. He was so helpful, polite, respectful, and very knowledgeable about everything. So grateful we ran into him! Can not thank him enough!!
10/10 great customer service was excellent to do business with. Worked with Ben Rose when purchasing my ‘23 Frontier. Couldn’t of asked for better service. Thanks!
J.O. was an amazing salesman and help me with my situation and helped me get into a more dependable and reliable vehicle.
Awesome purchase experience. Exactly as agreed on
Was a great buying experience. Highly recommend Michael Zheng!
Michael Zheng is best salesman a person can ask for. Nothing shy wonderful with working with you on anything! Definitely recommend!
Dropped off my step son's car for an oil change. And Alex the sales rep was kind enough to give me a ride home bc it was going to be a lil bit before they could get to the car, do to the fact I didn't schedule a appointment.
Friendly staff, low pressure, got a great deal on a new Nissan. Very clean and comfortable environment.
It was a very nice surprise to receive a free car wash along with my oil change and receive honest advice about my car’s reliability. Thank you!!
Michael Zheng was an awesome sales person! The process at Don Franklin Nissan in Somerset KY was simple and an overall great experience! Now, off to new adventures in my new Nissan Rogue!
My wife, Cortney and I went to Don Franklin Nissan to look at a vehicle we saw online we were interested in. When getting to the lot we were assisted by Cody Charles, who informed us that particular vehicle had been sold. We told him our budget and he instantly went to work to locate something to fulfill our needs. He located a vehicle from another lot and went to get it himself. After seeing the vehicle and driving it, we decided we were interested in it. Cody worked hard to meet our budget needs. He went above and beyond ...
Couldn’t ask for a better salesman! Michael explained everything and worked so great with me to get me an excellent deal!
I went in to get rid of my truck and this very nice gentleman name Benjamin Rose help me through the process and found me a perfect car. I am very happy and anyone should go with him. 100/10 🙂
Was awesime sales man
Worked with Michael Zheng throughout my process and he was great!
Had a great Experience buying a new car today with the service friendly salesmen Ben rose he was extremely patient and took time to answer questions that were asked of him.
Friendly and knowledgeable staff! This is the second vehicle I’ve bought from Cody and will definitely be back!
Easiest buying experience you could ask for! Thanks Austin!
Mike at Don Franklin was an amazing guy. He was not pushy he let ask questions and answered them .and if didn’t know he found out.. We had no intention of getting a new Nissan Pathfinder.. Go ask for Mike..
Benjamin Rose is an Awesome young Man who goes above and beyond to make sure you get everything you need. Thank You Benjamin!!! The Moses' from Williamsburg Kentucky.
Benjamin Rose is one Awesome young man. He made sure we got everything we wanted.
They really listened when I was explaining what my car was/wasn't doing ... and fixed the issue quickly.. I didn't have an appointment so I was very suprised how fast they got it in and out !!
Kristian Gleason
Great fast quality service
Could not have been treated any better! Friendly, knowledgeable, and so helpful. Thank you Jonathan Owens for going above and beyond! And thanks to everyone who made us feel so comfortable.
Probably the best experience I've had buying a car! Cody Charles is a great salesman and was very easy to work with. Took the time to show all of the features on the vehicle (2023 Nissan Frontier SV) and I believe he got me the best deal he could. Very happy with the purchase and buying experience. Ask for Cody!
We were there for hours and Michael had so much patience with us our kids. Went above and beyond to help us. Highly recommend.
Micheal Zheng was very helpful and friendly. He made sure to go above and beyond to help me find a vehicle that made me happy.
Kristian Gleason was awesome and got Me the car I wanted and needed at the right price ask for him for sure he will go the extra mile for any military person as well.
The employees were wonderful! They took very good care of my truck and were very clear about how long it would take to do the job. 100% love the Somerset Nisson Dealership! I drive an extra hour and a half to have them take care of my truck because they are an HONEST dealership! The one closer to my home tried to charger me $3500 for something that was covered at the time under my warranty. It's worth the drive for an HONEST Dealership!
Good service
Jonathan Owens was absolutely amazing to work with during this purchase! This is the 3rd vehicle we have purchased from the Don Franklin Somerset family and the 2nd from this particular lot! Everyone is so attentive, but not pushy and they truly work with you! This car is for our son. Jonathan Owens was very knowledgeable and understanding of what we were looking for in a vehicle for our child. Honest and attentive to us! We came to the lot looking for a specific type of car, it was brought to us from a different lot, test drove, and bought ...
Service department is excellent ! Tony and Chad are very pleasant and helpful to work this. They do everything they can to make a great experience.
I arrived and Chad greeted me and remembered Details about my former service without being reminded. I have been very pleased with the service and employees every time I've been there and this time wasn't an exception. I wouldn't go anywhere else.
Kristian was MAGNIFICENT! Worked with us, made our hopes and dreams for a vehicle fit for our specific family needs. We were so blessed to meet him!!!
I drove onto the lot, looking at a Toyota for sale there. Michael Zheng came out to greet me, and we hit it off Right off the Bat! He was very helpful, and between He and his Supervisor, convinced me that I could get much better Financing from Nissan than I could from my own Bank. I have to say, they were quite right, and I am still not Believing that I am enjoying the Drive in this beautiful 2018 Nissan Rogue Sport! The Icing on the cake is an Unlimited Mileage, 10 year coverage on the Engine and Drive train and ...
JO was wonderful. He found exactly what I was looking for. The process was fast and efficient. He answered all of my questions and even checked in a few days later to make sure everything was still going well! Definitely will go see JO on our next purchase!!!
Awesome place very nice and pleasant experience highly recommended this place. Michael Zheng even came in on his day off to make my day thank you
Picked this up yesterday.
Staff are very friendly and efficient!
Seth Price made buying a new car a wonderful experience. He treated us like family. I would definitely recommend him to the people I care about.
Good
They made the car buying experience great!
Chances are that I may not have purchased this vehicle from another salesman, but Benjamin Rose assured me that he would work to get me the best deal and I got exactly the deal I wanted. I love my new 2023 Pathfinder and highly recommend it. The interior is beautiful, spacious, and very comfortable. If you are in the market for a vehicle, go see Benjamin Rose at Don Franklin Nissan in Somerset, KY. He will do his best to Earn your business.
I had the pleasure of working with a car salesman named Benjamin Rose at Don Franklin Nissan Somerset recently and I must say, the experience was fantastic! From the moment I stepped onto the lot, he greeted me with a warm smile and a friendly demeanor. He listened attentively to my needs and preferences, and took the time to really understand what I was looking for in a vehicle. What impressed me most about this salesman was his professionalism and willingness to go above and beyond to ensure that I found the perfect car. He patiently answered all of my ...
Cody Charles had done a wonderful job for our family, and he been amazing and getting us best deal. Love the van I got for our family and it help us. You all should go to Cody Charles for buying next car.
Thank you Cody for everything you did to help us get the vehicle that we got! You stay on top of everything until you got us the best deal possible. I would recommend you to anyone who is looking to buy a vehicle! Thanks again, Rainey and Teresa
Ben Rose was excellent! Polite, kind, listened to what I wanted and got me in a vehicle I love. Ben has followed up with me since the purchase and continues to be there for any questions I have. Highly recommend Ben to anyone looking for a new vehicle.
Mitchell was great... nothing but good to say!!!! Most important, my wife loves her Rogue!!!
Recently purchased a vehicle from Austin and it was a great experience. Would definitely recommend!
Love the new car Michael Zheng got me with a low credit score ! This was an amazing experience.
Professional through and through. The guy at the service desk (I think his name was Jacob) was super professional and courteous.
I had seen a Nissan Pathfinder on the website of Don Franklin, I had messaged Cody Charles and he had responded that it had just sold. At that point Cody took over and went on a car hunt to find me what I wanted, I had messaged him that Friday, he had sent me several options of what I was wanting and also in my budget. He found me a car that I was interested in and had it delivered to his car lot by Monday 🤯 Me and my husband went to look at the car Cody had found us ...
Recently purchased this Maxima and it was by far the easiest car purchase my family has ever had. Michael Zheng helped us with the purchase and made sure we got exactly what we wanted. We showed up close to closing time but he never once made us feel rushed and stayed as long as it took to make the purchase. We can’t thank them enough for helping us!
Had a really great experience with salesman Austin Harrison he was real patient and done the best for me and my family loved the experience made buying two cars a very easy and carefree experience would definitely recommend him and don Franklin Nissan to all my friends and family. ps they are especially very good with children extremely patient and understanding with buying cars with little ones
The salesman, Dale, was awesome! It was the quickest trade in and smoothest process I have ever been through when buying a vehicle. I will be back for my next vehicle. I really liked that I could choose from almost any make of vehicle and deal with only one salesman. I love my Nissan Kick!
Awesome place
I love my vehicle you all need to go to see Michael Zheng he will help u anyway he can definitely my go to sales person he is very respectful
awesome people to deal with. Ben Rose goes above and beyond. No pressure at all just wants to make sure you are getting what you want.
Seth went above and beyond to help us get the car we wanted! Was extremely friendly and made us very welcome
Cody Charles is top notch! He made me feel welcome and like I was a family member. The whole crew is just the best. I'll definitely be back and I've told everyone what a great experience it has been! Keep up the great experience!
I worked with Kristian on several car sales he goes above and beyond and is so helpful after the sale . I just recently sent him a co worker and she made a purchase . I also sent my sister to him and she also purchased. He just awesome and is the best their is.
Ben Rose was awesome ! He went through several options with us until we found what we wanted . Big thank you to Ben and all the staff at Somerset !
Had a great experience working with Cody Charles, he went above and beyond to make sure I got the deal I needed...
Mitchel was very helpful! Process was super easy and staff is friendly!
I had a wonderful experience and the staff at Don Franklin made the process of buying a car so easy. I will definitely recommend Don Franklin in the future!
Sales person Jonathan Owens provides exceptional service and is up to answering any questions!
Salesman was great! Finance was great and easy as well
My dad Jonathan Owens is the best car salesman ever!!
Jonathan Owens and the whole Don Franklin Nissan Somerset Ky. Dealership are so professional and honest! I purchased a 2023 Nissian Frontier, it was the easiest buying experience I've ever had!
Awesome place to work for! They treat all customers with the upmost respect and Honesty!
Great buying experience. Danny Sweet and J.O. are great guys and great to deal with. Awesome buying experience as always.
10/10 recommend Don Franklin Nissan in Somerset. Mitchell was super nice, friendly, and made the process super easy and fast. Will recommend anyone to them.
Mitchell was awesome and got us exactly what we was looking for!!
Jonathan owens is a great salesman , very nice and professional , answered all questions asked and took care of my need . I would suggest Jonathan owens as everyone’s car salesman
These Guys are Awesome!!! Very Professional, Honest and Dependable! Go see Jonathan Owens He is the guy that has always taken care of my family's needs!! They do no use the high pressure sales, like most car lots do! Thank you guys so much for all you do!!
I’ve had the pleasure of dealing with michael today. It was smooth, and super easy deal. Super friendly staff, and clean environment.
Just wanted to hop on here and give credit to my awesome salesman, Cody Charles! Cody truly went above and beyond to find a vehicle which fit my budget and has worked several months trying to find just the "right one" for me. Working with Cody has been truly a pleasure. He is super friendly, professional, knowledgeable, patient and understanding. Don't ever hesitate to ask for Cody as he will truly go that extra mile to find you what you are looking for! I live almost 3 hours from the dealership, but Cody texted me photos and answered ...
Excellent all around !!!! Trustworthy and didn’t feel pressured any. Quick and clear communication , listened to my needs and found me the perfect vehicle to meet our needs. Eric Owens and Seth did everything they could do to make us happy. I’d recommend Don Franklin Nissan 100%. Thank y’all so much.
Christian provided great service and was super helpful in my process of picking out a new vehicle. It was a great experience! Thank you so much!
I spent a few weeks working with Cody, trying to find the right truck for myself. Cody Charles took the time to understand what I wanted in my next truck, and we looked at several trucks before I finally found the right truck for me. Thank you for your patience and perseverance Cody, I will definitely be back.
My salesman was friendly, knowledgeable, and concerned with my specific needs. Rather than a hard sell approach, he took the time to understand what I needed and work within those parameters. In the past, buying a vehicle has been a burden. This time it was a pleasure.
Car wash was definitely a nice touch!!
I had such a great experience purchasing my daughter Sarah a car at Don Franklin Nissan in Somerset Ky!! Cody Charles went above and beyond to help me purchase this car . He done such a great job I went back a month or so later and bought another car !! He also went above and beyond to help me get this car as well ! So if your in need of a car I would highly recommend going to see Cody Charles at Don Franklin Nissan in Somerset Ky!! Both times I purchased a 2021 Nissan Sentra . They are awesome vehicles 👍
Never seen a bunch of guys do more for the customer than these guys. Buy from them and you won’t be able to ever go anywhere else