Customer Testimonials
Michael Zheng took great care of us and got us the deal we were looking for on the car we were looking for and he was very nice and reasonable.
absolutely loved brandon he was the sweetest and very kind and helpful for a first care. everyone was super nice. give that man a raise
Michael Zheng was great very knowledgeable and helpful.
The entire door to door experience was very smooth. Your sale rep (Mitchell Proctor) was very courteous, knowledgeable, and responsive to out needs. At 67 years of age, I have purchased several vehicles over the years and I really appreciate a no pressure approach. This type of sales approach along with a quality product are the major factors in keeping us coming back. Your website provided enough info (i.e. inventory, specs, etc), and was the major factor in getting us to visit your dealership. Thanks
We definitely had an awesome experience with don franklin and Cody Charles and brandie for helping us fine what we wanted. Cody gave us a full walk around of the vehicle went into detail about we appreciate y’all
We were "just looking" but fell in love with the 2023 Nissan Rogue!!! Cody Charles assisted us through every step. He was so helpful, polite, respectful, and very knowledgeable about everything. So grateful we ran into him! Can not thank him enough!!
10/10 great customer service was excellent to do business with. Worked with Ben Rose when purchasing my ‘23 Frontier. Couldn’t of asked for better service. Thanks!
J.O. was an amazing salesman and help me with my situation and helped me get into a more dependable and reliable vehicle.
Awesome purchase experience. Exactly as agreed on
Was a great buying experience. Highly recommend Michael Zheng!
Michael Zheng is best salesman a person can ask for. Nothing shy wonderful with working with you on anything! Definitely recommend!
Dropped off my step son's car for an oil change. And Alex the sales rep was kind enough to give me a ride home bc it was going to be a lil bit before they could get to the car, do to the fact I didn't schedule a appointment.
Friendly staff, low pressure, got a great deal on a new Nissan. Very clean and comfortable environment.
It was a very nice surprise to receive a free car wash along with my oil change and receive honest advice about my car’s reliability. Thank you!!
Michael Zheng was an awesome sales person! The process at Don Franklin Nissan in Somerset KY was simple and an overall great experience! Now, off to new adventures in my new Nissan Rogue!
My wife, Cortney and I went to Don Franklin Nissan to look at a vehicle we saw online we were interested in. When getting to the lot we were assisted by Cody Charles, who informed us that particular vehicle had been sold. We told him our budget and he instantly went to work to locate something to fulfill our needs. He located a vehicle from another lot and went to get it himself. After seeing the vehicle and driving it, we decided we were interested in it. Cody worked hard to meet our budget needs. He went above and beyond ... Read More Google - May 29, 2023
Couldn’t ask for a better salesman! Michael explained everything and worked so great with me to get me an excellent deal!
I went in to get rid of my truck and this very nice gentleman name Benjamin Rose help me through the process and found me a perfect car. I am very happy and anyone should go with him. 100/10 🙂
Was awesime sales man
Worked with Michael Zheng throughout my process and he was great!
Had a great Experience buying a new car today with the service friendly salesmen Ben rose he was extremely patient and took time to answer questions that were asked of him.
In for routine maintenance on new car and the oil was overfilled by twice. Traveled for work and ended up having the vehicle towed due to smoking and engine running rough and had to take it to dealer.
My experience was terrible I had been looking for weeks. When I told the salesperson what vehicle I wanted to look at he said ok I’ll get it her tomorrow. So I went back tomorrow the vehicle wasn’t there they said don franklin daughter in law was driving it. But if I wanted to wait they could try and get it. I have bought many vehicles and they made the experience feel like I was inconveniencing them. A few sales people weee nice. Most wasn’t.
Friendly and knowledgeable staff! This is the second vehicle I’ve bought from Cody and will definitely be back!
Easiest buying experience you could ask for! Thanks Austin!
Mike at Don Franklin was an amazing guy. He was not pushy he let ask questions and answered them .and if didn’t know he found out.. We had no intention of getting a new Nissan Pathfinder.. Go ask for Mike..
Benjamin Rose is an Awesome young Man who goes above and beyond to make sure you get everything you need. Thank You Benjamin!!! The Moses' from Williamsburg Kentucky.
Benjamin Rose is one Awesome young man. He made sure we got everything we wanted.
They really listened when I was explaining what my car was/wasn't doing ... and fixed the issue quickly.. I didn't have an appointment so I was very suprised how fast they got it in and out !!
Kristian Gleason
Great fast quality service
Could not have been treated any better! Friendly, knowledgeable, and so helpful. Thank you Jonathan Owens for going above and beyond! And thanks to everyone who made us feel so comfortable.
Probably the best experience I've had buying a car! Cody Charles is a great salesman and was very easy to work with. Took the time to show all of the features on the vehicle (2023 Nissan Frontier SV) and I believe he got me the best deal he could. Very happy with the purchase and buying experience. Ask for Cody!
We were there for hours and Michael had so much patience with us our kids. Went above and beyond to help us. Highly recommend.
Micheal Zheng was very helpful and friendly. He made sure to go above and beyond to help me find a vehicle that made me happy.
Kristian Gleason was awesome and got Me the car I wanted and needed at the right price ask for him for sure he will go the extra mile for any military person as well.
The employees were wonderful! They took very good care of my truck and were very clear about how long it would take to do the job. 100% love the Somerset Nisson Dealership! I drive an extra hour and a half to have them take care of my truck because they are an HONEST dealership! The one closer to my home tried to charger me $3500 for something that was covered at the time under my warranty. It's worth the drive for an HONEST Dealership!
Good service
Jonathan Owens was absolutely amazing to work with during this purchase! This is the 3rd vehicle we have purchased from the Don Franklin Somerset family and the 2nd from this particular lot! Everyone is so attentive, but not pushy and they truly work with you! This car is for our son. Jonathan Owens was very knowledgeable and understanding of what we were looking for in a vehicle for our child. Honest and attentive to us! We came to the lot looking for a specific type of car, it was brought to us from a different lot, test drove, and bought ... Read More Google - Apr 24, 2023
Service department is excellent ! Tony and Chad are very pleasant and helpful to work this. They do everything they can to make a great experience.
I arrived and Chad greeted me and remembered Details about my former service without being reminded. I have been very pleased with the service and employees every time I've been there and this time wasn't an exception. I wouldn't go anywhere else.
Kristian was MAGNIFICENT! Worked with us, made our hopes and dreams for a vehicle fit for our specific family needs. We were so blessed to meet him!!!
I drove onto the lot, looking at a Toyota for sale there.
Michael Zheng came out to greet me, and we hit it off Right off the Bat! He was very helpful, and between He and his Supervisor, convinced me that I could get much better Financing from Nissan than I could from my own Bank. I have to say, they were quite right, and I am still not Believing that I am enjoying the Drive in this beautiful 2018 Nissan Rogue Sport! The Icing on the cake is an Unlimited Mileage, 10 year coverage on the Engine and Drive train and ... Read More Google - Apr 14, 2023
JO was wonderful. He found exactly what I was looking for. The process was fast and efficient. He answered all of my questions and even checked in a few days later to make sure everything was still going well! Definitely will go see JO on our next purchase!!!
Awesome place very nice and pleasant experience highly recommended this place. Michael Zheng even came in on his day off to make my day thank you
Picked this up yesterday.
I have a Nissan Titan with only 15000 miles on it. bought new at Don Franklin nissan warranty timed out its sorry about your luck hate to think someone bought a $ 50,000 truck and its only drove 15000 miles and refuse to help with it now that service after the sale
It too 1 hr 30 min to do a oil change and tire rotation. I felt like that was too long being one of the first people there in the morning. The woman collecting the money didn't greet me nor did anyone else walking past me. "Hi how are you goes a long way" . Cashier didn't say thank you. Was mostly disappointed in how long it took and the price. $67.35. I understand inflation and need to pay employees but was a bit pricey.
I was lied to about the features that the truck has. I was told that the truck had the nissan connect and it does not. When I confronted the dealer about the issue the manager I dealt with was rude and did not want to do anything to help.
This happened years ago. I took my Murano in for routine maintenance. Diagnostics revealed a leak in the radiator that needed to be fixed but it was covered by warranty. They called weeks later that the radiator was now available but the warranty had expired. I took it to a radiator shop who discovered the drain cap had been removed. It cost 45 cents and $1.75 postage. They replaced it for free. The dealer wanted $600.
Purchased a brand new vehicle here, with a large scratch on the front (they told us it was damage from the truck ride to the lot). No big deal, because they said they would fix it. 2 weeks later we still hadn’t heard from them, so we call and get the run around. We finally hear from them and drop the car off, they tell us it will take over night. Show up the next day to pick up the vehicle and it wasn’t done, nor did they even have the paint. This happens again, and we live 45 minutes ... Read More Google - Aug 7, 2021
Very dismissing every time I've been there for any reason. Refused to diagnose my truck or really even look at it
Had to go and ask if my car was done. Man at the service desk didn't even know. Was sitting outside. Waited over a hour for oil change appointment. Got home and found greasy hand prints in my white hood. Very unprofessional for don franklin.
Beyond disappointing!!! Gave information and made the deal before driving from Corbin. Was approved and told the monthly payment then upon arrival told "Oh there seems to be a hiccup". Nothing changed in the info but the payment shot up $260!!! Won't be back and won't be sending others.
Unless you want to waste a bunch of your time dealing with lies and excuses. Don’t deal with them.
Was going to try to trade for a SUV was told the SUV was on the lot waited over a hour only to find out the SUV had been wreaked and was in the garage very disappointed
From out of state. Had an issue with engine. They would not even let me stop by until following WEEK. Drove to Bowling Green instead, where they helped me.
I have traded car and trucks here forever trading about even 2 years had trouble last December with my sons truck and once again today was treated very rude by so women at the Nissan building I will tell you this I will never buy a car or truck from them again I’m finished I will take my business some where else I think Eddie franklin should really look at his workers at dodge and Nissan in Somerset ky they are about the most jackass people they are I like Eddie but won’t be back need new workers and ... Read More Google - Aug 29, 2019